Quality Management

Our software solution: INBISCO – QA Manager

Policy and method

We start by establishing the QA principles of the organization. With these, we set the standard for the quality policy to be implemented (for both the organization and the product/services). This way, the organization will meet all the requirements for quality, set by itself and by customers. The Quality Management System (QMS) offers the possibility to record the methods of the organization through processes, instructions and relevant document. Shortly put, we secure the methods and principles for quality in the business model.

Processes and documents

You can easily record these processes, instructions and relevant documents with our Quality Management System. Also, you have the option to link functions and roles to different activities, using the RASCI model. As a result, there is no longer any indistinctness about tasks, authorities and responsibilities. Relevant documents can be linked to processes, and can be published in a simple way. All relevant information about processes is easily and quickly accessible. This includes the latest version of the required documents. Consequently, we are able to guarantee the quality within your organization.

Image 1. Overview of all issue and task owners. 

Quality is: Meeting the expectations of the (internal) customer!

Measuring

Do we comply with the principles and the established methods of the QA policy? In order to answer this question, it is important to collect data. This can be done in various ways, such as performing audits, registering complaints from customers, identifying deviations and incidents, requesting feedback from employees, etc. This data must then be assessed and, if desired, tasks can be assigned to executive employees.

Monitoring, analysing and improving

The actions arising from the registrations, can easily be monitored. Which files are still unfinished, what statuses do actions have and are processes going according to plan? These are subjects that can easily be managed via the central dashboard of the Quality Management System. All relevant information and documentation are stored centrally and is, therefore, easy to access and view. Of course, the defined roles and authorization are taken into account. 

Image 2. Overview of deviations, issues and issue owners. 

The recorded data can be assessed quickly and analysed via adjustable reports and graphs. After the analysis, you have insight into the improvement opportunities of your organization and improvement actions can be initiated. By constantly repeating this process, it is possible for your organization to continuously monitor its quality and, if possible, improve this.

Plan, Manage, Measure & Improve!

Image 3. Reporting & Analysis Function.

The benefits of the Quality Management System

• The software is accessible, quick and easy to use;
• Monitor whether the set methods and principles are met;
• Conduct risk inventories with follow-up of possibly risk-reducing measures;
• Register notifications via all mobile devices and the mobile App;
• Manage and control deviations and incidents;
• Create forms yourself to support the executions of the work;
• Monitor progress in resolving and preventing deviations and incidents;
• Centralize information and communications with files;
• Extensive roles and authorization structure;
• Create reports with all possible graphs with “drill down” functionality;
• Analyse deviations and incidents;
• Manage processes, methods and documents;
• No extensive training is necessary for users;
• Compliant with ISO 9001.

Flyer Quality Management System